Sales & Management Jobs


Position Customer Service Representative
Location Monrovia, California
Company International Tire Manufacturer
 

Highly respected International tire manufacturer is searching for a "Customer Service Representative" who is an enthusiastic individual who will listen to customer service issues or questions and offer unique solutions tailored to individual needs. Ideally, a successful candidate for this position will have knowledge and experience in the tire or commercial product industry

Reference Job # Z92320INS

 

Position Includes:

  • Competitive pay
  • Complete benefits package
  • Paid vacations and holidays
  • A huge opportunity for advancement
  Job Duties:
  • Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns 
  • Accurately takedown and enter customer information and orders 
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every call 
  • Update customer information in the database and take thorough notes of each call for future reference 
  • Stay updated on product knowledge and be informed of any changes and updates 
  • Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers 
  • Take initiative and offer customer service that goes above and beyond each call by following up and checking in on customers from time to time 
 

Required Experience:

  • At least 3+ years of customer service experience
  • Experience in the tire industry preferred
  • Attention to detail, hard-working and friendly personality
  • Ability to remain professional and courteous with customers at all times 
  • Excellent verbal and written communication skills 
  • Bilingual preferred, but not required
  • Excellent computer skills 
  • Work from home at the moment but eventually we will be moving to company's Monrovia office.
Apply Three ways to apply or inquire:

e-mail Carl: cktire@tirejobs.com

Call: 301-662-7223

Fax to: 301-662-7224

Reference Job # Z92320INS